DAA managers urged to volunteer for customer service shifts

Tuesday 30 April 2013 22.06
DAA CEO Kevin Toland said he was delighted that managers had signed up for customer service shifts
DAA CEO Kevin Toland said he was delighted that managers had signed up for customer service shifts

Managers at Dublin Airport Authority have been asked to volunteer for a taskforce to assist with customer service at Terminal 1.

DAA CEO Kevin Toland confirmed that managers were being asked to put themselves forward for shifts, but denied earlier suggestions that they were being asked to assist with security screening.

He said he would be on the floor doing customer service next week and was delighted with the numbers who had signed up.

In an email to staff, DAA Director of Human Resources Damien Lenagh thanked managers for stepping in to help by taking on passenger service duties in Terminal 1.

He wrote that he wants them to be aware of the level of support that has been given to date, and also what efforts are required in the next couple of weeks.

Mr Lenagh said that improving the passenger experience, compliance and reducing queue times in Terminal 1 are the most important objectives.

He urged managers to block book a number of shifts over the next six to eight week and said more of them needed to take on evening cover rather than the morning shifts they were tending to opt for.

DAA made €43 million profit last year

Group profits at the DAA were up 66% to €43 million in 2012, however this was boosted by a once-off sale item of €14 million.

Profit at the underlying core business was up by €1 million to €29 million.

Turnover was up 3% to €575 million, while operating costs were also up 3% to €283 million.

Net debt was reduced by €60 million.

Meanwhile, passenger numbers were up 1% to 22.8 million overall.

This was made up of a 2% jump at Dublin Airport to 19.1 million, driven by a rise in long-haul traffic.

However, numbers at Cork Airport fell by 1% to 2.3 million and Shannon dropped 14% to 1.4 million.

On the pension deficit issue for the joint scheme with Aer Lingus, Mr Toland said the matter was still being examined by the Labour Court but he said they were making progress.