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9 News: Jennifer O'Connell reports on the letters received by customers of the National Irish Bank
National Irish Bank says it has begun a programme to reimburse customers following the High Court Inspectors' report earlier this year which criticised it for imposing improper charges on some customers.
NIB says documents relating to some accounts are missing, but it is automatically repaying customers where the amounts involved are less than €13, regardless of whether documentation is available.
It has today written to 47,000 customers to inform them.
The bank says the remaining cases are being investigated case by case, adding that work on this phase will take up to 12 months to complete.
