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'Major issue' hits Eircom service
02 Sep 2015 17:05
Eircom has said it has made considerable progress in addressing what it described as a "major issue" affecting its mobile and some landline services.
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A spokesperson for Eircom said there has been some restoration of phone services in the Dublin 01 area and phone traffic is being diverted to try to avoid the problem areas in the network and help restore full traffic.
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The Health Service Executive this evening said Eircom has confirmed that all 1890,1950, and 1800 numbers in Dublin, including the medical card line have been restored.
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A spokesperson said that the ambulance service has secondary back-up lines and TETRA radio to communicate with hospitals directly so no issues have arisen as far as they are aware.
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She said they have asked their call centre staff to be extra vigilant and take down a mobile number for all callers.
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Earlier, Childline said via Twitter that children trying to contact it may experience problems because of the Eircom issues and said they should go to its website for help.
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Gas Networks Ireland said the outage may affect customers using the 1850 20 50 50 number to report issues and advises people to contact its temporary emergency numbers - 087 9160734 or 087 9160701 - to report a gas leak.
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Calls from eMobile or the Meteor network to 1890 260 260, Broadband Tech Support or to 1800 numbers were not being connected.
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The issue, which began just before 10am, has also hit calls to Eircom’s customer care centres.
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Eircom said its technicians are working to resolve the problem as soon as possible and that standard fixed line numbers are not affected.
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