Complaints
Making a Complaint to RTÉ
RTÉ exists to provide quality public service programmes on radio and television. The public pays a licence fee to receive these services. The standards we set for ourselves can be found in our RTÉ's Programme Standards and Guidelines 2008 .
If members of the public are of the opinion that a programme or a segment of a programme has breached the Guidelines they are entitled to express their views and complain either in writing or by e-mail.
Initially the complaint should be addressed directly to the programme or the relevant department if known (e.g. News and Current Affairs, Radio etc.). If the department is not known please contact RTÉ Information Office for assistance. Complaints by email should be emailed directly to the programme's email address or to complaints@rte.ie.
RTÉ is committed to responding to all reasonable communications concerning programme content. It is RTÉ's policy that all complaints should receive meaningful replies which attempt to address issues raised in complaints.
RTÉ is committed to the following:
* All complaints received in writing or by-email shall be replied to by an appropriate member of the production team within 20 working days.
* Complainants shall be informed that, if they are not satisfied with the reply they receive, there is a review process available to them within RTÉ. The review will always be carried out by an Editorial Manager senior to the member of staff who replied to the complaint in the first instance.
Making a Complaint About Advertising >>
RTÉ Complaints Review
Members of the public who are not satisfied with the reply they receive should write to:
Complaints' Review,
c/o the Freedom of Information Office,
RTÉ,
Donnybrook,
Dublin, 4.
or by e-mail to complaints.review@rte.ie
Correspondence from Complaints' Review will include information about the public's right of complaint to the Broadcasting Complaints Commission.
Broadcasting Complaints Commission
Members of the public may also complain in certain circumstances to the Broadcasting Complaints Commission (BCC). For further information on how to make a complaint through the BCC please click here.
The Broadcasting Complaints Commission is administered by The Broadcasting Commission of Ireland. The Commission's address is:
Broadcasting Complaints Commission,
2-5 Warrington Place,
Dublin 2.
Telephone: (01) 676 1097
Website: www.bcc.ie
Advertising Standards Authority for Ireland
If you object to a commercial advertisement on RTÉ you may complain to the BCC or to the Advertising Standards Authority of Ireland (ASAI). For further information on how to make a complaint through the ASAI please click here. (http://www.asai.ie/)
The Advertising Standards Authority for Ireland is the independent self-regulatory body set up and financed by the advertising industry and committed in the public interest to promoting the highest standards of advertising and sales promotion.
The Advertising Standards Authority for Ireland,
IPC House,
35-39 Shelbourne Road,
Dublin 4.
Phone: (01) 6608766
Fax: (01) 6608113
Email: info@asai.ie